Shipping policy

Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with Sunshine Project! All of our products are made to order through our print-on-demand partner, Printful. Because each item is custom-printed just for you, please review the details below so you know what to expect.

Order Processing Time

Every order is custom-made, so please allow 2–5 business days for production before it ships. You'll receive a confirmation email with tracking information as soon as your order leaves the fulfillment center.

During high-volume periods (holidays, sales, new product launches), processing may take slightly longer.

Shipping Times

Once your order has been fulfilled, estimated shipping times are:

Destination	Estimated Shipping Time (after fulfillment)
United States (domestic)	3–4 business days
Canada (domestic)	3–4 business days
International (most countries)	5–20 business days

Some destinations may qualify for faster Express or DDP (duties paid) options at checkout, where available.

Your total delivery estimate = processing time + shipping time. So a domestic order could arrive in as few as 5 business days, while international orders may take up to several weeks.

Please note that estimated delivery times are just that — estimates, not guarantees. Delays can occasionally happen due to carrier issues, customs processing, weather, or high order volume.

Order Tracking

As soon as your order ships, you'll receive an email with tracking information so you can follow its journey to your door.

Multiple Items / Multiple Packages

If you order several products, they may arrive in separate packages and at different times. This can happen because:

Certain items (like hats, mugs, posters, bags, water bottles, and similar products) are packaged individually to keep them safe in transit
Items may be produced at different fulfillment locations

If your order ships in multiple packages, each will have its own tracking number, and you won't be charged extra for this — any additional shipping costs are already factored into your order total.

International Orders & Customs

We currently ship to most countries worldwide. Please note:

Some countries are restricted from receiving shipments due to legal or carrier limitations
Depending on your location, your order may be subject to customs fees, import duties, or taxes charged by your country. These are the responsibility of the customer and are not included in your order total (unless you selected a DDP shipping option, where offered, which includes duties in the checkout price)
We are not able to predict or control these fees, as they vary by country and order value

Shipping Restrictions

We are unable to ship to the following destinations at this time:

Russia
Belarus
Cuba
Iran
Syria
North Korea
Ecuador
Crimea, Luhansk, and Donetsk regions of Ukraine

This list may change based on carrier or legal restrictions.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us right away at shawn@sunshine-project.com and we'll do our best to update it before it ships.

Lost, Damaged, or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please wait a few extra business days, as minor delays can occur. If it still hasn't arrived, or if it arrives damaged, please reach out to us at shawn@sunshine-project.com with your order number, and we'll help resolve the issue.